Policies
Mawahib Needlecraft operates as an artisan studio. Many pieces are made to order, customized after consultation, or produced in small batches, so our terms reflect atelier workflow rather than commodity retail.
1. Bespoke Nature of Goods
Products marked as bespoke, custom, or made to order are handcrafted specifically for the client. Minor variation in embroidery placement, thread shade, fabric grain, and finishing is part of authentic Moroccan craft and is not treated as a defect.
2. Approval and Cancellation
For custom briefs, work begins after the client approves the consultation outcome and any related quotation or deposit. Cancellation is only accepted within 24 hours of payment unless required by law.
3. Returns and Refunds
Ready-made pieces may be returned for a change of mind within 14 days; the customer pays return shipping. Bespoke or personalized goods are not returnable for change-of-mind reasons. For faulty, damaged, or wrong items, Mawahib covers return shipping and provides a full refund or agreed remedy.
4. Shipping and Import Charges
Shipping is free from EUR 190 to destinations available at checkout. Below that amount, shipping is calculated by destination and parcel weight. Any import duties, local taxes, or courier clearance charges imposed in the destination country are paid by the customer unless we state otherwise in writing.
5. Payment and Reservation
Checkout creates the order and provides the bank-transfer details and payment reference. Stock is reserved when the order is placed. The atelier confirms the order after the transfer has been received and verified; production of custom work starts only after the agreed quotation or deposit is approved.
6. Lead Times
Product and quotation lead times are estimated from artisan workload, fabric sourcing, finishing, and shipping conditions. We will communicate any material delay through the consultation thread, quotation thread, or customer email.
7. Care and Color
Screen rendering, lighting, dye lots, and natural fibers can affect the appearance of a finished piece. Care instructions should be followed to preserve embroidery integrity and textile finish.
8. Contact
The fastest route for custom work is the consultation brief on the custom-order page. This keeps artwork references, measurements, revision history, and payment discussion attached to the same order or quotation record.
